Pragmatic guide for manufacturers to embrace digital servitization, a business model focused on delivering value through services alongside products. Their solutions empower businesses to get started quickly, capture data from their installed base, and demonstrate value to customers. Navigate this transformation and reap the rewards of a customer-centric future.

Companies are going beyond simply selling products. They’re looking to create lasting relationships with customers by offering services that complement their physical offerings. This is where digital Servitization comes in. Think of it as the marriage of two powerful trends: the shift from product-centric to service-centric business models, and the ever-growing influence of digital technologies.

In the aftersales goldmine, Manufacturers need to know where to dig (Know their Installed base), how much to dig (use data to drive value added services to the customers) and dig efficiently (focus on faster time to market with scaling cost effectively as they grow).

A system of industry machinery speaking to each other and reporting in crucial data figures could impact, TCO, longevity, output and even massive savings. Embrace the data deluge – implement IoT across your heavy machinery.

The key to success in this evolving landscape is a strategic shift towards collaboration and partnerships to deliver innovative software solutions. Don’t ignore the true cost of changing your Engineering DNA.

Manufacturers either don’t have the installed base data or if they have it, it is siloed and not accessible. In this thought leadership blog post, we’ll explore how industrial manufacturers can harness the power of a digital after-sales program to not only build their installed base data but also enhance its quality.

In the aftersales goldmine, Manufacturers need to know where to dig (Know their Installed base), how much to dig (use data to drive value added services to the customers) and dig efficiently (focus on faster time to market with scaling cost effectively as they grow).

The negative impact of a lack of aftersales support in industrial companies is far-reaching, affecting customer relationships, brand perception, and financial performance. Companies that neglect the importance of post-sale support risk losing competitive advantages and jeopardizing their long-term sustainability in the market.

The benefits include enhanced maintenance, streamlined registration and warranty tracking, access to spare parts, personalized customer engagement, and data-driven insights.

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