#1 Installed Base Management and After-sales SOFTWARE
Increase your after-sale revenue using Industrility’s white-labelled customer-facing after-sales app platform
- Modular and Flexible
- Easy to Use and Get Started
- One-stop-shop
Trusted by Manufacturers. Loved By All.
Digital After-sales. Reimagined.
Create a Continuous Loyalty Loop with your Customers
Build a customer-focused brand
Create stronger relationships with your owners/operators, and stay connected with them throughout the lifetime of equipment, using Industrility’s After-sale Platform. Transform yourself from equipment selling to solutions selling. Show that you are committed to after-sale and customer service.
“There’s a gold mine in aftermarket services. But companies first need to know where to dig - and how hard.”
McKinsey and Company
Aftermarket Services: The near-term growth opportunity in targeting the right customers
Do you really know your installed base?
Don’t overlook your Installed Base! It’s the number of equipment currently in use and holds the key to increasing profits. Instead of chasing net new equipment sales with high customer acquisition costs and shrinking margins, focus on your existing equipment. Happy customers who are already sold into your ecosystem can help you sell high-margin parts and services. It’s time to turn your installed base into a gold mine.
Unlock the full potential of your installed base with Industrility’s app platform, proactively sell parts before the machines fail, convert every asset into a lead, empower your service technicians to become your ultimate sales force and reduce downtime for your owners/operators.
Break down data and app silos
Data silos exist everywhere. But why should your customers see them? Provide unified after-sale experience to your customers around the assets they own
Increase recurring revenue
Increase high-margin spare parts revenue, reduce counterfeits, provide long-term service contracts and track uptime aftercare programs easily
Get real-time data
Connect your machines, know where they are, get actionable insights from real-time IoT sensor data from the field and know about your customer’s operating environment
Powered by the Operational Digital Twin and AI
All your customer’s equipment data in one place. We call it the Operational Digital Twin. This includes operational manuals, excel sheets, standard operating procedures, training material, log books, preventative maintenance plans, 3D/2D drawings, repair and troubleshooting info, safety bulletins, real-time telematics and location data, spare parts/BOM, consumables, warranty information – so you can provide world-class after-sale experience to your customers – all using the power of Artificial Intelligence that organizes this data based on unique serial number and gets better everytime.
For your Connected as well as Unconnected Equipment and Systems
Asset-centric
Get 360° real-time view of your asset post-sale, so you can upsell and cross-sell
Customer-facing & White-labelled
Personalized with your brand for your owners and dealers/distributors
Connected & Legacy
Because only < 1% of installed base is connected via IoT. 99% still needs your love
Easily Integrate with your Existing CRM, ERP, IoT Platforms
Connect and ingest data from over 300+ integrations as data sources including top IoT Platforms such as AWS IoT Core and Azure IoT Hub or CRM software like Salesforce and MS Dynamics 365 or leverage old-school CSV/JSON ingestion bulk pipelines to get started quickly and easily
Loved by
Manufacturers Worldwide
Bree McQuillan
Colin Elcoate
Anish Patel
#1 Featured as Winner
Winner of GeekWire Elevator Pitch
Watch the elevator pitch as our CEO takes the 32-second elevator ride up the Seattle’s Smith Tower and faces the esteemed panel of judges in Shark-Tank style. Watch till the end to see why we won the GeekWire Elevator Pitch!
Jinesh Varia
Founder and CEO of Industrility