Watch the full recording of our customer success story webinar with SH Group.

How does an industrial OEM with roughly 1,000 assets worldwide move from reactive support to proactive, data-driven service?

Sune Krogh Lysgaard-Hansen, Head of OEM at SH Group, joins Achint Varia, Co-Founder and CRO at Industrility, to share how SH Group is transforming its aftermarket and service business across marine, defence, energy, and infrastructure.

SH Group is a Danish engineering and production company specializing in hydraulics, mechanics, electrical, and automation. Service represents 50% of its turnover, yet its OEM service was largely reactive, with installed base data scattered across Excel sheets, SharePoint, emails, ERP, and paper archives.

In this webinar, you will learn:

• Why aftermarket and service deliver higher margins than new equipment sales

• How SH Group ran a structured pilot comparing Industrility with Microsoft Dynamics 365

• How to align IT, finance, and service teams before choosing a platform

• How asset-centric case management replaced scattered email inboxes

• How digital field service inspections with offline mode, voice-to-text, and automated reports support technicians

• How 3D parts identification and bill of materials simplify spare parts ordering

• How SH Group built its full installed base in six months, faster than planned