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Physical AI & AI Agents for Aftersales — Industrility
Physical AI · Aftersales Agents

AFTERMARKET
REBUILT
AROUND AI.

Every machine gets its own AI Agent — its brain, memory, and voice. Industrility's Physical AI senses, decides, and acts so your aftermarket never sleeps.

1M+
Assets monitored
40%
Less downtime
Aftermarket revenue
14
Days to go-live
TWINAGENT · COMPRESSOR #A-447
What's wrong with compressor A-447?
TWINAGENT
Bearing wear detected on Stage 2. Acoustic signature matches 94% probability of seal failure within 14 days. Last seal replacement: 18 months ago.
Seal kit ordered — Part #SK-2241
Technician scheduled — March 7
Customer notified · ERP updated
TWINAGENT
Machine continues running. 6 days of downtime prevented. No human action required.
Instead of searching manuals — ask the machine Instead of static parts lists — personalized commerce Instead of reactive service — predictive orchestration Instead of CRM contacts — every asset is a lead Apps show what's wrong · Agents know why Apps highlight faults · Agents recommend fixes Apps report data · Agents turn data into decisions Instead of searching manuals — ask the machine Instead of static parts lists — personalized commerce Instead of reactive service — predictive orchestration Instead of CRM contacts — every asset is a lead Apps show what's wrong · Agents know why Apps highlight faults · Agents recommend fixes Apps report data · Agents turn data into decisions
The Shift

We're Not Layering AI
On Top of Aftermarket.

We're rebuilding aftermarket entirely around AI. Here's what that looks like in practice.

OLD WORLD
Search the manual
Technicians dig through PDFs and binders to find answers that should take seconds.
Static spare parts lists
One-size-fits-all catalogs blind to your machine's age, config, or wear pattern.
Reactive service
You find out about failure when production stops. Downtime is accepted as inevitable.
Customer CRM
Contact records and deal stages — with no view of the machines those customers run.
INDUSTRILITY
Ask the machine
Your machine's AI Agent answers in plain language — instantly, in context, with full reasoning.
Personalized commerce
AI-curated parts based on this machine's exact history, usage, and wear state.
Predictive lifecycle orchestration
AI Agents predict failures weeks ahead and autonomously trigger the entire resolution loop.
Rich asset installed base
Every machine in your field is a lead — aware of its health, contract status, and upgrade potential.
The New Era

Apps Showed.
Agents Do.

Industrial apps displayed machine status for years. Today, every machine gets its own AI Agent — its brain and its memory.

Industrial Apps
Highlights the fault code
Shows an alert on a dashboard
Reports data for humans to review
Links to a static parts catalog
Creates a service request ticket
Links to PDF manuals
Industrility AI Agents
Knows why it happened — root cause, history, contributing factors
Recommends the precise fix for this machine's exact configuration
Turns data into decisions — autonomous action with full audit trail
Orders the right part before failure occurs
Dispatches the technician, updates ERP, notifies customer — zero clicks
Answers in natural language — the machine knows its own history

Apps helped machines speak.
Agents help machines think.

When machines can think — tracking their own health, planning their own service, predicting their own failures, and guiding humans with confidence — everything changes. Not incrementally. Fundamentally.

The Agent Fleet

Six Agents.
One Aftermarket
Intelligence Engine.

Each agent is purpose-built for a critical aftermarket function. Together they form a complete autonomous revenue engine — with every machine as an active node.

They share one intelligence backbone: real-time telemetry, digital twins, service history, and your full parts catalog. Every agent knows every machine.

TwinAgent (TwinGPT)

Machine Copilot

The AI brain for every machine. Reasons over equipment history, live telemetry, and service records to diagnose root causes and recommend precise corrective actions specific to each configuration.

Always On
DocAgent (DocGPT)

Document Intelligence

Ingests work instructions, manuals, and service procedures. Extracts structured tasks, safety steps, and part references. Technicians ask questions — the agent answers from actual documentation.

NLP Powered
PartsAgent (SoulGPT)

Personalized Parts Commerce

Replaces static BOM lookups with AI-driven parts extraction. Surfaces the right replacement part numbers for this machine's configuration, wear state, and usage history — in three clicks.

3-Click Ordering
SearchAgent (SearchGPT)

Natural Language Search

Transforms how teams find information across your knowledge base. Ask in plain English — get instant contextual answers from manuals, service records, and asset history. No boolean operators.

Instant Results
QuotesAgent (QuotesGPT)

Quote & PO Automation

Extracts line items, pricing, and PO details from unstructured inputs — emails, PDFs, service requests. Accelerates quote generation and eliminates manual re-entry across your commercial workflow.

Auto-Extract
ReportAgent (ReportGPT)

Intelligent Reporting

Turns raw machine data, service logs, and asset performance into clear structured reports automatically. Delivers the insights your OEM customers and leadership teams need without analyst hours.

Auto-Generate
Physical AI

Intelligence That Lives
in the Real World.

Unlike software-only AI, Physical AI perceives real sensor signals, reasons about machine states, and acts autonomously in your plant.

01

SENSE

Real-time sensor fusion across IIoT devices, vibration monitors, thermal cameras, and edge hardware. Industrility ingests raw physical signals and converts them into structured machine intelligence, instantly contextualized against your installed base.

02

REASON

TwinAgent doesn't just flag anomalies. It reasons over equipment history, service records, parts catalogs, and live telemetry to diagnose root causes and recommend precise corrective actions specific to each machine configuration.

03

ACT

Closed-loop autonomy. Physical AI triggers work orders, initiates part orders through your B2B e-commerce, schedules field technicians, and updates your ERP — all without a single human click.

Process

From Sensor Signal
to Closed-Loop Action.

Four steps. Zero manual intervention. Full audit trail at every stage.

01

CONNECT

Edge devices and IIoT sensors stream live data from every machine directly into Industrility.

02

ANALYSE

TwinAgent correlates real-time telemetry against digital twins, service history, and OEM knowledge bases.

03

DECIDE

AI Agents evaluate risk severity, asset criticality, and parts availability — then choose the optimal response.

04

EXECUTE

Orders placed, technicians dispatched, customers notified — single integrated loop with full ERP sync.

In Production

Physical AI in Action.

Real deployments. Real outcomes. These aren't pilots — they're production systems running today.

Construction & Material Handling

AI-Driven Parts Ordering

Edge AI agents on Astec asphalt plant equipment identify worn consumables and query Industrility's parts graph in real time — surfacing exact replacement part numbers and placing orders in three clicks or fewer. No manual BOM lookup. No downtime spent searching.

8%
Faster parts identification
Industrial Compressors

Autonomous Predictive Maintenance

When a hydrogen compressor at PDC Machines begins exhibiting early-stage bearing wear, Industrility detects the acoustic signature 14 days before catastrophic failure — automatically ordering the correct seal kit, scheduling a certified technician, and notifying the customer while the machine continues running.

94%
Downtime reduction
Parts revenue lift
14 days
Failure prediction window
HVAC

Self-Healing Service Contracts

Physical AI continuously monitors performance against SLA thresholds. When efficiency degrades, it proactively triggers a preventive visit and automatically extends warranty coverage — transforming reactive contracts into guaranteed uptime programs.

40%
Increase in contract renewal rates
Any OEM

Installed Base as Revenue Engine

Every asset in your field becomes a lead. PartsAgent tracks consumption patterns and proactively recommends restocking. QuotesAgent auto-generates proposals. TwinAgent flags upgrade opportunities — converting passive hardware into active revenue signals 24/7.

Aftermarket revenue growth
24/7
Autonomous revenue motion
Impact at Scale

The Numbers.

1M+
Assets under Physical AI monitoring
~40%
Reduction in unplanned downtime
3×
Aftermarket revenue growth
14
Days average go-live from onboarding
Ready?

MAKE YOUR
MACHINES
INTELLIGENT.

Join industrial manufacturers already using Industrility Physical AI and AI Agents to predict failures, automate service, and unlock new revenue — before your competitors do.

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