Pat McCarthy on Industrial AI Transformation

Driving the Future of Industrial Manufacturing: Insights from Google’s Pat McCarthy 

In today’s rapidly evolving industrial landscape, manufacturers face mounting pressure to innovate, optimize operations, and deliver exceptional customer experiences while managing costs and complexity. At Industrility, we believe technology, particularly AI and digital transformation, holds the key to unlocking new levels of efficiency and growth. 

To understand how AI and digital transformation are reshaping the industry, our Founder and Chief Revenue Officer, Achint, sat down with Pat McCarthy, a seasoned leader with experience at PepsiCo, SAP, and now Google Workspace, where he is driving enterprise AI innovation with Google’s Gemini. 

AI: The Next Productivity Revolution 

Pat opened the discussion by highlighting the transformative power of AI in industrial manufacturing. Unlike traditional ERP rollouts that took years to show value, AI enables manufacturers to achieve measurable outcomes in months. 

“Companies are reimagining how work gets done, how they engage customers, and how they operate more flexibly,” Pat explained. “Things have never moved this fast, and we will never be this slow again.” 

This shift marks AI as the next productivity driver – accelerating processes, enabling creativity at scale, and unlocking new business models. The ability to implement AI-driven solutions quickly, often through SaaS platforms, is a game-changer for industrial companies traditionally burdened by lengthy, complex IT projects. 

Why Industrility? Solving Real Problems with Scalable Solutions 

Achint asked Pat what attracted him to Industrility and what makes the company uniquely positioned in the market. 

Pat emphasized Industrility’s focus on addressing real, pressing challenges faced by manufacturers – especially in aftersales service and aftermarket operations. 

“There have been a lot of attempts to solve these problems before, often with heavy, complex approaches,” Pat noted. 

Industrility’s blend of deep industrial domain expertise and cutting-edge technology creates a unique value proposition. The company is tackling a fragmented market with a scalable, practical solution that resonates with customers eager for measurable impact. 

This combination of industrial insights and technological innovation, Pat believes, puts Industrility in a prime position to lead the next wave of digital transformation in manufacturing. 

Beyond AI: Macro Trends Reshaping Industrial Business Models 

Pat also highlighted a broader trend that is reshaping industrial manufacturing – the shift from selling capital-intensive equipment to selling outcomes or services. This “servitization” model, akin to software-as-a-service, emphasizes uptime, serviceability, and real-time performance metrics. 

This shift demands new business models, financial approaches, and digital capabilities to manage equipment lifecycle insights and optimize customer value. 

AI and digital technologies are critical enablers of this transformation, allowing manufacturers to deliver these outcome-based services at scale, creating competitive advantages and new revenue streams. 

The Cost of Inaction: A Tax Manufacturers Cannot Afford 

One of the most compelling points Pat made was about the “tax of inaction.” Manufacturers who delay adopting AI and digital transformation risk falling behind competitors who incrementally improve customer experience, innovate products, expand into new markets, and manage supply chain risks more effectively. 

“This will not be an overnight change but a series of small, continuous improvements that add up,” Pat explained. 

The cost of doing nothing is losing ground in multiple areas, from customer satisfaction to employee onboarding to supplier risk management. 

Fortunately, starting the journey does not require massive upfront investment or risk. Manufacturers can begin with affordable, low-risk pilots that deliver outsized business value, making the case for AI adoption in manufacturing increasingly compelling. 

Join Industrility on the Journey to Transform Industrial Aftersales 

As Pat and Achint concluded their insightful discussion, one thing was clear – the industrial manufacturing sector stands at an inflection point. 

AI and digital transformation are no longer optional but essential to remain competitive, innovate faster, and deliver exceptional customer experiences. 

Industrility is proud to be at the forefront of this revolution, empowering manufacturers to modernize aftersales service, optimize operations, and unlock new growth opportunities. 

If you are an industrial manufacturer ready to embrace the future, we invite you to explore how Industrility can help accelerate your digital journey. 
 

Click here to watch the full webinar recording with Pat McCarthy and Achint. 

Stay tuned for more conversations and insights as we continue shaping the future of industrial manufacturing with technology and AI.