Get reliable and efficient support with our Case App
Industrility Case App gives you an AI-ready support workspace that connects customers, service technicians, reps, and administrators across chat, email, and web – with full asset context and service history at every step.Â
Why Case App?
Manufacturers that deliver consistent, connected service experiences see:Â
Happier customers and reduced customer downtimesÂ
More accurate warranty processing, fewer disputes and improved feedback for Produce developmentÂ
Higher parts and services revenue throughout the asset lifecycle with faster quotingÂ
With Industrility Case App, you can make this seamless:Â
A single, branded case hub where customers raise cases, agents resolve them faster, and every interaction stays tied to the machine it came from.Â
What is Industrility Case App?
Industrility Support App is a multi-channel support workspace designed specifically for equipment manufacturers and their dealers.Â
It gives you:Â
- Your branded customer support portalÂ
Customers reach you via chat, email, or web to create support cases — all under your brand, not a generic help desk URL.Â
- A unified console for service, support and parts techniciansÂ
Agents see every case, asset, and interaction in one place — with AI-powered guidance built in.Â
- Admin controls for configuration, not custom codeÂ
Define case types, routing rules, priorities, and theming once, and reuse across customers without one-off development.Â
