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Manufacturer expanded its service offering to its customers serving directly as well as though its distributor network with an aim of increasing aftersales revenue and reducing TCO for their customers.
Implemented a central hub of data where all the information about the boiler house system was available to various stakeholders e.g. Customers, distributors, service technicians and the manufacturer. Type of data included: Manuals, spare parts and maintenance kits, service checklists and maintenance plans, IoT (internet of things) sensor data and contracts.
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